Whale Shark Season

Cancellation Policy

I. The requested dates will be reserved once the deposit has been made. Any modification to the number of people to carry out the activity must be made at least two weeks before the date of the activity.

II. If on the day of the activity any person decides not to carry out the activity for personal reasons, no modification will be made to the final price and the total already established must be covered.

III. They will be reasons for cancellation of the products or services without the company being obliged to reimburse what was paid by the client in the following cases:

a. If the client omits information in his request or in the data presented to the detriment of the product or service provided by the company.

b. If the client or user who hires the service of the company appears in an inconvenient state (abuse of alcoholic or narcotic substances) that may pose a risk to their health and that of the other users or crew of the vessels.

c. If the client or user who contracts the service does not comply with these measures, the captain or person in charge of the boat may decide to consider the lack of respect for the security measures implemented during the tour or route.

d. If the client or user who contracts the service decides to make changes less than 24 hours in advance to the itineraries already established by the company.

e. If the client or user who contracts the service does not show up at the established start times of the tour, there will be a limit of 15 minutes of tolerance at the established time.

IV. For the above cases, a penalty equivalent to 100% of the amount quoted in the reservation will be charged.

Refund Policies

 

In case of cancellation of the service due to mechanical failures by the Company, which force the cancellation, a 100% refund will be made to the client. The Company may replace the boat or vehicle with one of the same class and provide the service without affectation, in order to avoid cancellation.

In the same way, if due to a fortuitous event or force majeure, the service is suspended, it will be sought to compensate the client with another convenient time or date for both the client and the Company, seeking to avoid the cancellation of the service and user satisfaction. In the event that the Company is unable to provide the service contracted by the client,EXCLUSIVELY, due to such cases of fortuitous event or force majeure, the amount paid by the client will be reimbursed within a period not exceeding 30 business days from the date of contracted service.

In all other cases, no advance payment made through our digital platforms (We Travel, Wise, bank transfer, cash or card) is refundable. However, the dive center may change by notifying in writing up to 24 hours before departure, for products and services that SEA LIONS DIVE CENTER offers on the website www.sealionsdive.com. This includes the case of the impossibility of dispatching the boats or tours due to climatic issues or due to lack of minimum passengers for the tour.

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