Cancellation Policies
I. The requested dates will be reserved once the deposit has been made. Any modification to the number of people participating in the activity must be made at least two weeks prior to the date of the activity. II. If, on the day of the activity, any person decides not to participate for personal reasons, no modification will be made to the final quote, and the total amount already established must be covered. III. The following cases shall be grounds for cancellation of products or services without the company being obligated to reimburse the amount paid by the client: a. If the client omits information in their request or in the data presented to the detriment of the product or service provided by the company. b. If the client or user who contracts the company’s service appears in an unsuitable state (abuse of alcoholic or narcotic substances) that may pose a risk to their health and that of the other users or the vessel’s crew. c. If the client or user who contracts the service fails to comply with these measures, the captain or person in charge of the vessel may decide, based on the lack of respect for the safety measures implemented during the tour or trip. d. If the client or user who contracts the service decides to make changes to the already established itineraries with less than 24 hours’ notice. e. If the client or user who contracts the service fails to show up at the established tour start times, a 15-minute grace period from the established time will be allowed. IV. For the above cases, a penalty equivalent to 100% of the quoted reservation amount will be charged.
Refund Policies
In case of service cancellation due to mechanical failures on the part of the Company, which necessitate the cancellation, a 100% refund will be made to the client. The Company may substitute the vessel or vehicle with one of the same class and provide the service without disruption, in order to avoid cancellation.
Likewise, if the service is suspended due to unforeseen circumstances (caso fortuito) or force majeure, an effort will be made to compensate the client with another time or date convenient for both the client and the Company, seeking to avoid service cancellation and ensure user satisfaction. In the event that the Company is unable to provide the service contracted by the client, EXCLUSIVELY, due to said unforeseen circumstances or force majeure, the amount paid by the client will be reimbursed within a period not exceeding 30 business days from the date of the contracted service.
In all other cases, no advance payment made through our digital platforms (We Travel, Wise, bank transfer, cash, or card) is refundable. However, the dive center may, with written notice up to 24 hours before departure, change the booking for products and services that SEA LIONS DIVE CENTER offers on the website www.sealionsdive.com. This includes cases where it is impossible to dispatch vessels or tours due to weather conditions or a lack of minimum passengers for the tour.
